Refund policy

We accept returns for exchange or store credit only within 5 days of receipt of goods and we charge a 20% restocking fee or a $15 flat fee, whichever amount is greater. Due to the made-to-order nature of our work, we regret we cannot offer refunds. All sales are final on seconds, custom designed or custom glazed work, sale items, and any items that have been used by the customer. Please note, shipping charges are non-refundable. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Customers must email or call us within 5 days to receive a return authorization before shipping back. Goods must be received back at our studio within 14 days of the RA being issued to be eligible for exchange or credit. Items received without an RA or outside the return window will be refused and/or returned to sender at the customer’s expense. Customer is responsible for return shipping costs. Alex Marshall Studios is not responsible for any damage or loss that occurs when return shipping. We strongly encourage you to pack the items well and ship via a trusted carrier. Please include a copy of your packing slip or invoice with your return.