Faqs
| Location & Hours |
| 1095 Nelson St. Suite 120 Chico, CA 95928 Monday - Friday 10 am - 4 pm Saturday 10 am - 2 pm Tel 530 487 7080 email ab@alexmarshallstudios.com |
| Overview |
| In-stock items ship within 3 business days. Our work is generally made-to-order and ships out as quickly as we can make it, usually within 10 business days. You will receive an email notification with a tracking number when your order ships. Special orders placed in our showroom require payment in full before item(s) will be made.
We provide samples. If you're interested in ordering dinnerware and would like to see style or color samples prior to ordering, please email or give us a call. We'll gladly provide a selection of samples without charge for the cost of shipping the samples to you and returning them back to us. Please call us if your purchase is time-sensitive; 530 487 7080. We will do our best to accommodate expedited requests and can quote faster delivery options over the phone. Discounts; occasionally Alex Marshall Studios offers discounts via a discount code. Unfortunately, if the discount code isn't applied during the checkout process, we're unable to apply the discount after the order has been paid for. This is because the credit card companies now charge a fee for merchants requested a refund. Alex Marshall Studios is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier. Alex Marshall Studios will not be held responsible for additional shipping charges incurred if packages are returned to us due to customer absence, errors in shipping addresses or package refusal. If you refuse any shipments from Alex Marshall Studios, you remain responsible for all original shipping charges, and the cost of returning the package to us. We will subtract this amount from your merchandise credit, if any. Unless otherwise noted, all orders ship UPS ground or home delivery. At this time, Alex Marshall Studios does not ship internationally. All residential shipments valued over $200 (before shipping and tax) will be sent with signature service. If you would like signature service removed, please state "ship without signature service" in the comments section of your order or email or call us before your order ships. |
| Warranty, Defects & Damages |
| We inspect every piece by hand for flaws before it leaves our studio, and warranty our pieces to be free of manufacturing defects for a year after purchase. Please note, all products are handmade, and slight variation in clay or glaze color, texture, finish and size are to be expected and are not considered flaws. We hope you agree that these minor irregularities contribute to the over-all uniqueness and beauty of the piece. In the event you feel you have a defective item, please contact us with a description of the problem. We’ll diagnose the issue, and then offer to either replace the item or issue you a store credit upon determination of a defect (your choice). Shipping for damaged items is free.
If you receive an item broken or otherwise damaged in shipment, please contact us within five days. We will handle the claim with the shipping carrier and arrange sending a replacement to you free of charge as soon as possible. Please retain the packaging and broken product until notified. Occasionally (especially for larger orders) the shipping carrier will want to collect and inspect the damage prior to approving a claim. Due to the many variables involved with making handmade ceramics, we cannot guarantee every vase to be water tight every time. Always test your vase for water tightness before placing on a wood surface. |
| Returns & Exchanges |
| We accept returns for exchange or store credit only within 14 days of receipt of goods. Due to the made-to-order nature of our work, we regret we cannot offer refunds. All sales are final on seconds, custom designed or custom glazed work, sale items, and any items that have been used by the customer. Please note, shipping charges are non-refundable. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Customers must email or call us within the 14-day return window to receive a return authorization before shipping back. Goods must be received back at our studio within 14 days of the RA number being issued to be eligible for exchange or credit. Items received without an RA or outside the return window will be refused and/or returned to sender at the customer’s expense. Buyer is responsible for return shipping costs to our studio. Alex Marshall Studios is not responsible for any damage or loss that occurs when return shipping. We strongly encourage you to pack the items well and ship via a trusted carrier. Please include a copy of your packing slip or invoice with your return. Returns received for any other reason will be charged a 20% restocking fee or a $15 flat fee, whichever amount is greater. |
| Care |
| Our ceramics are handcrafted in a durable, high-quality stoneware/porcelain composite clay body and glazed with certified food safe, lead and cadmium free glazes. Every piece is microwave and dishwasher safe and can be warmed in the oven; however, hand-washing will always prolong the life of your ceramics. We suggest running all of our ceramics through the entire dishwasher cycle including the dry cycle on a warm temperature. Do not open the dishwasher until it has time to cool. Metal marks from silverware (due to the ceramic being harder than the metal) can be removed or lightened with Barkeeper’s Friend. Do not expose the wares to sudden, dramatic shifts in temperature (e.g. place into a hot oven from the freezer) or place over an open flame. Hard water residue can adhere to matte finishes. We recommend following our dishwasher instructions and using a rinse agent to help. Barkeeper's Friend will also remove hard water residue. We recommend following the exact instructions.
All Alex Marshall Studios ceramics are manufactured at our factory in Chico, CA. |
| Custom Design |
| We accept custom design and fabrication commissions as well as freelance design or licensing jobs when the fit is right. Please call or email.
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| Wholesale & Trade Accounts |
| Wholesale pricing is available to brick and mortar or online stores only. We’re always on the lookout for new retail partners. If you're a retailer and interested in carrying Alex Marshall Studios, simply email us at ab@alexmarshallstudios.com with your name, store name, address, telephone number and reseller's license #. You can also call us at 530 487 7080. We regret we are unable to work on consignment, and we are currently not accepting drop ship accounts. Please see the last page of our price list for detailed terms and conditions- including product and order minimums, returns and exchanges, & other details. You can download our current catalog here; please contact us for a price list.
If you are an interior designer, architect or member of the hospitality industry, we offer tiered trade discounts off our product line based on order total, beginning at 30% off. By submitting this inquiry, you consent to us adding your email address to our wholesale/trade mailing list. We promise infrequent, relevant emails regarding new collections or upcoming trade events. You can unsubscribe at any time. Once we have received your inquiry, and if approved, you will receive a confirmation e-mail within 48 business hours. This e-mail will contain details and instructions for placing your order. |
| Privacy |
| When you purchase something from our showroom, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. You are not required to provide this information. When you browse our online store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us optimize your shopping experience.
With your permission, we may send you emails about our showroom, online store, new products and other updates. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer (SSL) technology and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. All credit card transactions are handled by 2checkout. Cookies may be used to enhance users browsing experience. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. View our Terms of Service and our Privacy Policy |
| Alex Marshall Studios Events |
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Periodically throughout the year Alex Marshall Studios' will host events at their factory highlighting local Artisans, Designers and Makers. Applications and terms and conditions can be downloaded below. Please email ab@alexmarshallstudios.com with any questions or call 530 487 7080.
Mother's Day Marketplace Application: click here Terms & Conditions: click here |