Faqs

Alex Marshall Studios

Privacy Statement
We will never sell, disseminate or provide to a third party any personal information or shopping habits.
Return policy
You can return or exchange any item purchased on our Web site. All returned items must be received by us within thirty days of the original ship date. We will only give refunds for defective merchandise and you will be credited only for the product value. Returns for any other reason will be charged a 10% restocking fee. Items broken during return shipping will not be refunded.
Please note: Shipping charges are only refundable when Alex Marshall Studios deems necessary.
Please include in your return package a letter with the following information:
Name
Address
Phone number
email address
Order number
Item description/name
Reason for return
Action to be taken (refund or exchange, including list of replacement pieces)
Warranty
ALEX MARSHALL STUDIOS warrants all of our products to be free from defects in material and workmanship for a period of 1 year from the date of delivery.

We do not warrant against normal wear and tear, or damage due to customer accident or misuse. The customer must exercise proper care to minimize any such damage. Natural variations in products are not considered defects. No two pieces are identical and colors and sizes may vary slightly from piece to piece. Due to the many variables involved with making handmade ceramics, we cannot guarantee every vase to be water tight every time. Always test your vase for water tightness before placing on a wood surface.

Due to the nature of electronic media, color of actual product may differ slightly from pictured. We strongly suggest that you purchase a color sample before you place an order.
Payment & Tax
All orders must be paid in full prior to shipping. If you would like to pay by check please contact us to place the order. All orders paid by check will not be produced or shipped until the check has cleared. No sales tax is charged unless the order is delivered in the State of California or the Buyer is a California resident.
Care & Cleaning
Pieces are food and residential dishwasher safe. Tougher stains should be cleaned with BarKeeper's Friend or similar mildly abrasive detergent. Pieces may be warmed in the microwave and oven. All apparel is made in America & will shrink an average of one size when put in the dryer. It is not intended as sleepwear.
Please call us at 530 824 3800 or email us at; info@alexmarshallstudios.com, with any questions or comments. We sincerely appreciate your business.